September 10	2. User-centred iterative design [NL] Chapter 1, Introduction, 3-13 [NL] Chapter 2, Defining the Problem, 15-39 [BGBG] Preface (part), xi-xv [BGBG] Part I, Introduction to Human-Computer Interaction, 1-3
September 11	Tutorial on usability inspection [NL] Chapter 8.6, Heuristic Evaluation, 182-186 [BGBG] Heuristic Evaluation with Usability Guidelines, 82-84 [BGBG] Usability Testing, 84-86
September 15	3. Interactive system design methodologies [NL] Chapter 4, Design Processes and Representations, 69-87 [BGBG] Chapter 2, Design and Evaluation (part), 73-80(top of 1st column) [BGBG] Chapter 3, Software Development Contexts, 273-278
September 17	4. Understanding users and user needs; research and evaluation methodologies [BGBG] Chapter 2, Design and Evaluation (part), 80(top of 1st column)-89
September 22	5. User and task analysis: interviews and questionnaires [NL] Chapter 5, User Study Methods, 91-108 [BGBG] Lewis and Rieman, Getting to Know Users and their Tasks, 122-127
September 24	6. Interviews and questionnaires; contextual inquiry [BGBG] Holtzblatt and Jones, Conducting and Analyzing a Contextual Interview, 241-253 [NL] Case B: Designing a Human Memory Aid (part), 411-423
September 29	7. Understanding users; the psychology of the user - perception [NL] Chapter 3, The Human Virtual Machine, 41-68
October 1	8. Understanding users; the psychology of the user - cognition [BGBG] Chapter 9, Human Information Processing (part), 573-578
October 6	9. Understanding users; the psychology of the user - sensori-motor skills [NL] Chapter 12, Interaction Styles (for those without CSC318 or its equivalent), 293-322
October 8	10. Interactive systems analysis and design; task models [NL] Chapter 6, Systems Analysis and Design, 109-139
October 15	11. Design and envirsionment: metaphors and mental models [NL] Chapter 13, Conceptual Design: The User's Mental Model, 323-346 [BGBG] Erickson, Working with Interface Metaphors, 147-151
October 20	12. User interface development tools [NL] Chapter 11, User Interface Notations, 271-291 [BGBG] Chapter 5, Development Tools, 313-318
October 22	13. User interface development tools [BGBG] Myers, State of the Art in User Interface Software Tools, 323-343
October 27	14. Style guidelines and the devlopment process [NL] Sections 15.1-15.6, Designing to Guidelines, 373-391 [BGBG] Wiecha, et al., ITS: A Tool for Rapidly Developing Interactive Applications, 373-389
November 3	15. Modeling users and systems; a framework [NL] Chapter 8, Usability Analysis and Inspection, 165-186 [BGBG] Chapter 9, Human Information Processing (part), 578-583
November 5	16. Modeling users and systems; GOMS and Keystroke models [BGBG] Card & Moran, User Technology: From Pointing to Pondering, 587-602 [BGBG] Olson & Olson, The Growth of Cognitive Modeling in HCI Since GOMS (part), 603-606
November 10	17. Modeling users and systems; an example of GOMD modelling [NL] Case Study A, Evaluation and Analysis of a Telephone Operator's Workstation, 249-268 [BGBG] Gray, et al., GOMS Meets the Phone Company....., 634-639 [BGBG] Landauer, Lets Get Real: A Position Paper on... Cognitive Psychology....., 659-665
November 12	18. Interface evaluation; using video [NL] Chapter 9, Prototyping and Evaluation, 189-212 [BGBG] Suchman & Trigg, Understanding Practice: Video... for Reflection and Design, 233-240
November 17	19. Interface evaluation; experiments [BGBG] McGrath, Methodology Matters: ... Research in the Behavioral and Social Sciences, 152-169 [NL] Chapter 10, Experiments in Support of Design, 215-247
November 19	20. Interface evaluation; sample HCI experiments [BGBG] Egan, et al., Behavioral Evaluation and Analysis of a Hypertext Browser, 843-848 [BGBG] Baecker, et al., Bringing Icons to Life, 444-449
November 24	21. Interface evaluation of a multimedia communication system [BGBG] Case C: A Multimedia Communication System, 867-869 [BGBG] The Freestyle System: A Design Perspective, 871-880 [BGBG] Iterative Tutorial Design in the Product Development Cycle, 881-885
November 26	22. Design for a work context [BGBG] Chapter 5, Considering Work Contexts in Design. 187-196 [BGBG] Bannon, From Human Factors to Human Actors..., 205-214
December 1	23. Design for a work contextÑ group and organizational processes [BGBG] Bodker, Groenboek, Kyng, Cooperative Design: Techniques & Exper...., 215-224 [BGBG] Francik, et al., ..... Adoption Strategies for Multimedia Communication Systems, 886-896
December 3	24. Research frontiers: Groupware and computer-supported cooperative work [BGBG] Chapter 11, Groupware and Computer-Supported Cooperative Work, 741-749 [BGBG] Grudin, Groupware and Social Dynamics: Eight Challenges for Developers, 762-773